DSI Returns/Cancellations Policy2017-10-19T18:46:44-05:00

Don’t Sweat It Fitness Return Policy

Returns/Cancellations
PLEASE CALL DSI FITNESS IMMEDIATELY WITH ANY RETURN CLAIMS
All DSi Fitness invoiced sales are considered custom and made to order as per customers’ and manufacturers’ specifications. Such orders are non-refundable and may not be cancelled for reasons due to parts backorders, lead time issues, or personal discrepancies not known about before commencement of ordered work. If for any reason the equipment is returned to DSi Fitness or the order is cancelled during production process, customer agrees to pay (a) a restocking fee of 15% of the sales price of the specific item, and (b) all shipping charges, including return shipping costs (if item has left our warehouse). Customer also agrees that if DSi Fitness is charged for any non-qualification of related credit card fees on any credit card payment or transaction by customer relating to the equipment that DSi Fitness may immediately charge or debit Customer’s credit card in that amount.

Your return will be rejected if returned without prior written notification via email or standard mail including authorization by a DSi Fitness employee. To obtain authorization, please contact a customer service representative 770-237-9114.

DSi Fitness reserves the right to inspect all returned products and may reduce the credit if the product is returned with unauthorized damage or incomplete.
If your order is refused or undeliverable for any reason other than severe freight damages, the cost of both shipping fees (original freight cost & return shipment) will be the customers responsibility as well as a 15% restocking fee.

If your item(s) arrives via common carrier truck, please be sure to note any damage or shortage on the delivery receipt before signing for a shipment. Title of goods passes to the purchaser when a shipment is accepted for transportation by the carrier. When you sign for a shipment, you are indicating that all cartons shown on the receipt are present and in good condition. If this is not true, be sure to note the discrepancy and have the driver initial it. For items shipped already assembled, open all cartons immediately while the driver is present. Do no discard the cartons until you know the contents are in good condition. Failure to follow these steps will void this return policy.

If the damage is MINOR (e.g, cracked or dented covers, scratched paint, missing end caps, broken console, etc.) please make note on BOL (Bill of Lading) and ACCEPT shipment. Once signed for, please contact your DSi Fitness representative so that we can replace or repair any parts issues and be reimbursed by the shipping carrier as per your BOL notes. If you do not make notations on BOL we can not assist with the repairs. Also note: this is only applicable when DSi Fitness has arranged the carrier. If equipment is purchased from DSi Fitness by a dealer, the dealer is responsible for all customer service & freight damage once purchased.

If the damage is MAJOR (e.g, cracked frame, bent steel, fork lift punctures, or other extreme cases that would render a product unusable), you have the RIGHT TO REFUSE delivery. Make sure to note all the outstanding issues on the carriers’ bill of lading, and call us immediately at 770-237-9114. If you do accept the product with excessive freight damage we will not process any type of return, refund, or credit. There again, this is not applicable to dealers or persons who arrange their own freight carriers.

If merchandise you receive does not match what you have ordered, you must notify us within 7 days via phone, at 770-237-9114 or email: info@dsifitness.com. Failure to do so may void this return policy. Please note that some orders will arrive in multiple shipments from different warehouses.

Items that are NOT Returnable
DSi Fitness does not accept returns of the following items unless defective from manufacturer such as recall or etc:
– Gloves, belts, dumbbells and plates
– Any book that has obvious signs of use.
– Commercial products with obvious signs of use.
– Special order or custom items.
– Products purchased more than 30 days after initial delivery date.